Privacy Policy

Privacy Policy

We value our customers and their rights to privacy. Our Privacy Policy details how we use any information you supply us with or that is collected while using the CoCoChemistry.co.uk website.

Your Account

When you place an order online with CoCoChemistry you create an account on our server. The personal information provided and stored is to enable us to fulfil your order. The details we store are name, email address, contact telephone number and billing address. We may also store an alternative delivery address and contact details if provided by the customer.

We do not see, collect or store on our servers customer’s bank or card details. All payment transactions are managed directly by our payment gateway provider PayPal.

Sharing your information with other companies

We do not share any personal information provided by customers obtained through our website with third party companies. We are obliged by the Distance Selling Directive, the Data Protection legislation, and all current Trade and Legal presidents and policies to respect your wishes.

Is my personal gift message private?

Personal gift messages added to an order are hand-written on a gift card. This is positioned inside the outer box so the message cannot be read during transit.

What are cookies and how do we use them?

The CoCoChemistry website uses cookies to enhance the user experience. Cookies are small files that are stored on your computer and determine if users are returning customers. The cookies do not contain personal information about you and are only used to assist us and your experience on the CoCoChemistry website.

Links from the CoCoChemistry website

We take great care when adding links to external websites, however we cannot provide any assurance or be held responsible for the privacy policies and practices used by these sites or the content held on these sites.

If you wish to discuss our Privacy Policy directly and understand how this may affect you as a user or customer please contact us either by email at click here

or write to us at:
CoCoChemistry
Unit 3 to the Rear of 3 West St.
Lacock
Chippenham
Wiltshire SN15 2LH
United Kingdom