TERMS & CONDITIONS

Terms and Conditions

We like to keep things simple so that you can just enjoy our products. If you have purchased or received a product from us that you are not entirely satisfied with we would like to hear from you. We are continually striving to improve every aspect of our business so your comments and feedback are important to us. Please contact us in the first place by email or telephone. The conditions detailed below do not affect your statutory rights according to United Kingdom law.

Making a Purchase

This couldn’t be easier! Go to the chocolate shop tab, browse and add products you like to your cart. Click checkout, select you shipment method, standard or next day add any notes and press continue. This will take you to PayPal where you can pay via your PayPal account or direct by debit or credit card.

We will email you your order details. You can track the progress of your order via your account page and track deliveries using the provided delivery tracking number.

Additional charges apply for next day delivery. Delivery times, terms and conditions are governed by our courier service provider. Currently we do not offer international shipments online, but please contact us to see if we can arrange something.

We do not accept responsibility for failed deliveries if you have provided incorrect delivery details.
Please click here for further delivery information.

Payment and Card Security

We accept online payments via credit and debit card and from PayPal accounts.

All payments made via our website are managed by the PayPal payment gateway using PayPal security and encryption systems. This means we do not see, collect or retain your bank or card details on our company computers or servers.

Returns

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at the hmso.gov.uk website Click here to read more

For further information about order cancellation and returns please see our delivery and returns page

Website Information

We make every effort to ensure that the information contain on our website is correct and up to date. CoCoChemistry reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. Please let us know if you find an error or omission on our site.

Gift Messages

We reserve the right not to print any message that we consider might offend the recipient. These include but are not limited to defamatory, racist, offensive, abusive, indecent, and obscene messages.

Damage Goods

Should your goods due to the delivery service arrive in a damaged condition, please retain the product and packaging and contact us immediately.