Privacy Policy

We value our customers and their rights to privacy. Our Privacy Policy details how we use any information you supply us with or that is collected while using the website.

Your Account

When you place an order online with CoCoChemistry you create an account on our server. The personal information provided and stored is to enable us to fulfil your order. The details we store are name, email address, contact telephone number and billing address. We may also store an alternative delivery address and contact details if provided by the customer.

We do not see, collect or store on our servers customer’s bank or card details. All payment transactions are managed directly by our payment gateway provider PayPal.

The data we retain is used to improve our service to you for future orders and to assist in keeping you informed on promotions and new products. You can unsubscribe from our mailing list by pressing the unsubscribe button at the base of any emails you receive from us or by emailing us and requesting your email address be removed from our mailing list.

As a customer should you wish to view the personal account data stored on our secure server please email us and request an Export Personal Data. Upon receipt of the request an email will be sent to you at your email address asking you to verify the request, which up on verification will email you your stored personal data.

Should you require your personal data to be removed from our secure server please email us and request Data Erasure. Upon receipt of the request an email will be sent to you at your email address asking you to verify the request, which up on verification will remove all your personal account data from our server,

Sharing your information with other companies

We do not share any personal information provided by customers obtained through our website with third party companies. We are obliged by the Distance Selling Directive, the Data Protection legislation, and all current Trade and Legal presidents and policies to respect your wishes.

Is my personal gift message private?

Personal gift messages added to an order are hand-written on a gift card. This is positioned inside the outer box so the message cannot be read during transit.

What are cookies and how do we use them?

The CoCoChemistry website uses cookies to enhance the user experience. Cookies are small files that are stored on your computer and determine if users are returning customers. The cookies do not contain personal information about you and are only used to assist us and your experience on the CoCoChemistry website.

Links from the CoCoChemistry website

We take great care when adding links to external websites, however we cannot provide any assurance or be held responsible for the privacy policies and practices used by these sites or the content held on these sites.

If you wish to discuss our Privacy Policy directly and understand how this may affect you as a user or customer please contact us either by email at click here

or write to us at:
CoCoChemistry Ltd
Unit 1 Meadow Barn
Manor Farm
Coate, Devizes
Wiltshire SN10 LD
United Kingdom